Helpdesk and software support
We diagnose and fix problems with applications, operating systems and user accounts, remotely. For companies without in-house IT and for IT teams that need backup.
What we help with
-
Application errors
An app freezes, will not start or shows a message nobody understands.
-
Windows and updates
Problems after an update, slow performance, drivers, permissions.
-
Microsoft 365
Outlook, Teams, OneDrive, SharePoint, licences and user accounts.
-
Email
Mailbox setup, syncing, messages ending up in spam.
-
Installation and setup
New workstations, industry software, moving to a new computer.
-
Backups
Setting up backups and recovering deleted or damaged files.
-
Security
Malware removal, passwords, two-step sign-in.
-
Network and remote access
VPN, shared folders, network printers, working from home.
How a ticket is handled
-
Report
Through the form, chat or email. Tell us what is happening and since when.
-
Diagnosis
We get in touch and, with your permission, connect to the computer remotely.
-
Fix
We remove the cause, or suggest a workaround if, say, hardware needs replacing.
-
Summary
You get a short note on what caused the problem and what was done.
Ways to work together
Single ticket
Billed for the time spent on a specific problem. A good fit when issues are rare.
Ongoing support
A monthly plan with a set number of hours, priority handling and regular workstation checks.
Backup for your IT team
We take over first-line tickets or selected systems when your team has its hands full.
Report a problem
The more detail, the faster we find the cause. The program name, a description of what happens and the error message, if there is one, all help.
- Chat
- Prefer a quick conversation? Message us on the chat.